FAQs

Got a question? We've probably got an answer.

What is Kind & Cosy?

We're a small family business selling handmade furniture and home decor, lovingly restored and upcycled pieces, and a carefully chosen mix of preloved clothes, secondhand finds, and other good stuff. Everything we sell is made, restored, or selected with real care — nothing generic, nothing we wouldn't proudly have in our own home.

Are your handmade pieces truly handmade?

Yes! Our handmade pieces are made from scratch by Matt — tables, shelves, trays, boxes, and more. Wherever he can, he uses reclaimed, salvaged, and repurposed materials, including wood rescued from old furniture, pallets, offcuts, and other things that still have plenty of life left in them. No two pieces are exactly the same, and that's part of what makes them special.

What does "Pre-Loved, Post-Restored" mean?

It means we give old furniture and home decor a new lease of life. We repair, repaint, restore, and reimagine items that still have plenty of character left in them. Every piece is unique, and once it's gone, it's gone.

What's in the Just Good Stuff collection?

Just Good Stuff is our most varied collection — preloved clothes, upcycled bits, secondhand home finds, and other treasures we've tracked down and fallen a little bit in love with. It changes regularly, so it's always worth a browse.

How long does delivery take?

Most smaller items are dispatched within 3–5 working days. Larger furniture pieces may take a little longer, but we'll keep you updated every step of the way.

Do you ship outside the UK?

Not just yet. At the moment we only ship within the UK, but we'd love to expand in the future.

What is your returns policy?

We want you to be delighted with your order. If something isn't right, please contact us within 14 days of receiving your item and we'll do our best to put things right. Full details can be found on our Delivery & Returns page.

My item arrived damaged — what do I do?

We're so sorry to hear that. Please get in touch within 48 hours of delivery and send us a photo of the damage. We'll look into it straight away and work with you to find a solution.

I have another question!

No problem at all. Just head to our Contact page and send us a message. We're always happy to help!